Rachel Healy Consulting
research and evaluation
Both within government and on a consultancy basis, Rachel has conducted numerous research, review and evaluation projects.
Evaluating industry readiness activities related to the National Disability Insurance Scheme
With Outpost Consulting, Rachel is currently conducting a mixed-method process and impact evaluation of activities to improve industry readiness for the Information, Linkages and Capacity Building program (part of the National Disability Insurance Scheme). The evaluation was commissioned by the Community Services Industry Association and National Disability Services.
Evaluating legal advice services for women
Rachel led this mixed-method effectiveness and efficiency evaluation for Women’s Legal Service Queensland. Research methods included data analysis, research into contemporary service models, and consultation with domestic violence survivors, stakeholders, volunteers and staff. Since the recommendations have been implemented, Women’s Legal Service has been able to respond to 700% more women and target services to those in most need and at most risk (conducted with Ithaca Group Pty Ltd).
Evaluating a financial literacy app for women escaping domestic and family violence
Rachel led this process, design and impact evaluation for Women’s Legal Service Queensland of a financial literacy app, designed to assist women escaping domestic violence situations (conducted with Ithaca Group Pty Ltd). The evaluation included a strong emphasis on 'getting it right', with Rachel leading extensive user-testing with survivors of domestic violence to optimise the safety, user-friendliness and usefulness of the app before its launch.
Reviewing parenting programs
Commissioned by the then Queensland Department of Education, Training and the Arts, this project involved a literature review, data analysis, document analysis and in-depth interviews with over 30 government and non-government stakeholders, with recommendations accepted and acted upon (conducted with Katy O’Callaghan and Gretchen Young).
Reviewing the Queensland Compact
Commissioned by the then Queensland Department of Communities, this project reviewed the Compact between the Queensland Government and the not for profit community services sector. The review entailed online surveys, focus groups, a literature review, intensive consultation and program document analysis. The review successfully reconciled tensions between the two sectors in order to document achievements, areas for improvement and a constructive way forward (conducted with Katy O’Callaghan and Gretchen Young).
Reviewing child care legislation
Rachel oversaw a significant review of legislative child care qualifications provisions resulting in timely tabling of the report in Parliament, positive stakeholder reception and positioning Queensland strategically for national early childhood reforms (working for Department of Communities).
Reviewing Queensland Health Systems
As part of Peter Forster’s senior officer team, Rachel conducted a major review of Queensland Health’s systems following allegations pursuant to the practice of Dr Jayant Patel. The review laid out future reform directions for the State’s health system (working as the senior officer nominee of the Department of the Premier and Cabinet).