Supporting four community legal centres to develop, trial and evaluate demand management strategies using an action learning approach
Our team worked with the peak body, Community Legal Centres Queensland, and four ‘trial site’ community legal centres, along with five ‘buddy’ centres. We facilitated a group action learning process to agree on baseline data that centres would need to inform improved demand management and evaluate the impact of changes implemented by trial sites.
Success factors included use of Microsoft PowerBI as a data segmentation, analysis and visualisation tool; combining our expertise with that of the trusted peak body and the practice expertise of participating centres; facilitating group learning and problem solving, and investing in time and structured processes to think strategically and secure staff buy-in and participation.
Client:
Community Legal Centres Queensland
Project Date:
2020-21
Category
Action research and Program design